Telephone Operator

 Telephone Operator

As a Telephone Operator you will be the first point of contact with the guest to respond to their queries over the phone in a professional and polite manner.

What is in it for you:

• Fully furnished accommodation and transportation
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Follow up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer.
• Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account

Your experience and skills include:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for guests
• Ensure all wake up calls take place at the correct time with appropriate greeting following the brand standards
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings to maximize revenue
• Handle emergency calls immediately and relay comprehensive and accurate information as required
• Comply with hotel security, fire regulations and all health and safety legislation
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Comply with brand standards at all times providing an exceptional service to our guests.

Your team and working environment:

• Friendly working Environment
• We give opportunity to our team members to be innovative